Yes, you can! As a valued Swim Bright member, you’re eligible for unlimited make-up classes over the course of your enrolment — making it easier than ever to stay on track, even when life gets in the way. 💦
🎟️ What Are Make-Up Tokens?
Make-up tokens are added to your account when you cancel a scheduled class in advance. Here's what you need to know:
- ✅ Tokens are created when you sign out of your allocated class — also known as cancelling.
- ⏳ Tokens are valid for 28 days from the day you cancel, not the date of the actual class.
- 💰 Tokens have no monetary value and are a bonus feature of your membership — they cannot be refunded or extended beyond the 28-day window.
📅 How Do I Sign Out of a Class?
You can manage your bookings independently via the Client Portal, up to 8 hours before the class starts.
If you’ve missed that window:
- You can still sign out by calling our Aquatics Team up to 2 hours before the class begins.
Steps to Sign Out:
1. 🔐 Log in to your Client Portal
2. 📋 Go to “My Bookings”
3. ❌ Select the class you cannot attend
4. ✅ Cancel the booking — this will automatically add a make-up token to your account, valid for the next 28 days
🧭 How to Use Your Make-Up Token
Once you have a token, you can book your make-up class through the Client Portal.
Steps to Book a Make-Up Class:
1. 📲 Go to Book → Courses → Single/Make-Up Lesson
2. 🔍 Filter by the swimmer’s level (e.g., School Aged → Bundye)
3. 🗓️ Check availability on days you’re free — spots will only show up:
- Within 7 days of the class the button will appear to make your booking
- As soon as another student signs out, their spot becomes available, noting this may be the day or two prior
5. ✅ Select “Book Now” for the individual associated with the token
You’ll then see the make-up class listed under “My Bookings”, showing:
- Class time
- Allocated lane
- Class level
- Teacher’s name
ℹ️ Helpful Reminders
- Make-up tokens cannot be extended past their 28-day validity
- Book early — availability is first-come, first-served
- Only the person who cancelled can use the make-up token
Have questions or need help?
Contact Us
📞 Phone: (03) 9088 4600
📧 Email: aquatics@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here