The Client Portal is your personal hub for managing your Swim Bright enrolment with ease and flexibility. Whether you're updating details, signing out of a class, or booking a make-up lesson, the Portal puts control at your fingertips. 🏊♂️📲
🧾 Key Features of the Client Portal
To make the most of your Swim Bright membership, you'll primarily use the following sections:
- 📁 Account
- 📅 My Bookings
- 📝 Book
📁 Account Management
In the Account section, you can manage your personal details and family enrolments. Here’s what you can do:
- 💳 Update payment methods
- 🧾 Settle outstanding payments under the Payments tab
- 🏠 Update address or contact details
- 👨👩👧 Add family members to manage or enrol them
- 🎯 View each enrolee's current skill level (toggle between multiple profiles if needed)
- 🎟️ View make-up tokens under My Purchases, including expiry dates
📅 My Bookings
This section allows you to manage all upcoming swim sessions. You can:
- ✅ Sign out of any class you’re unable to attend (up to 8 hours in advance)
- 🔄 Once signed out, the class will be removed from your schedule
Public Holiday Note:
- If one of your classes falls on a Public Holiday, it will remain in your bookings until the day before the holiday
- ✅ You’ll receive a make-up token for missed classes on public holidays
- 📞 If you prefer to complete a make-up before the holiday, contact our team to manually sign you out and issue your token
📝 Book
In the Book section, you can:
- 🔁 Transfer your current enrolment to another available class permanently
- 🎟️ Book a make-up class using a valid make-up token
📌 Note: Make-up bookings are only available if the enrolee has a valid, unused make-up token on their account.
💡 Tips for a Smooth Experience
- Log in regularly to stay up to date with bookings and tokens
- Always double-check your class times and teacher details in My Bookings
- Contact our team if you need assistance with booking changes or system access
Need help navigating the Client Portal? Our friendly Aquatic Services Team is always happy to assist! 🤝
Contact Us
📞 Phone: (03) 9088 4600
📧 Email: aquatics@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here