Booking group fitness classes at NARC is simple and can be done in two ways:
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Through the Technogym Mobile App:
- Log into the app, select NARC Facility, scroll to Group Fitness Classes, and click Book in Now.
- Follow the prompts to secure your spot.
- Watch this video tutorial for more guidance
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Via the Client Portal:
- Sign into the client portal and click on the Book tab.
- Choose your class and follow the prompts to book.
- For more information, watch this video.
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Casual Bookings:
- If you are not a member, casual visitors can book classes by visiting the NARC Reception or contacting us directly via phone or email.
Booking Timeframes
Members with group fitness bookings access can book classes 7 days + 1 hr. in advance. This rule applies to all classes, including Pilates Reformer and Skill X.
Booking Frequency
Members with group fitness bookings access can book up to 3 classes per day.
Waiting List
A wait list of 5 members is available per fully booked class.
When a member with an existing booking cancels their booking, the next person on the wait list is automatically added to the class. The member added is notified via email to inform them of their class booking.
Waitlisted members can be added to a class no later than 15 minutes before class commencement.
Why 15 minutes? I don’t have enough time to make it!
We understand that a 15-minute cut-off may seem tight, and we apologise for any inconvenience. Our current class booking system has limitations that prevent us from accommodating multiple outcomes seamlessly. To maintain the self-serve convenience of booking and cancelling classes, we’ve had to implement this shorter waitlist cut-off.
When you waitlist yourself for a class, be prepared to attend if you are automatically added due to a cancellation. Remember, cancellations can occur at any time, including overnight. If timing might be tight for you, consider whether the waitlist is a good option. Being ready to take the class helps us manage the schedule effectively and accommodates those who may cancel or change their bookings.
What happens if I’m added to class from a waitlist last minute and I can’t attend?
Please give us a ring or send us an email to let us know. We are happy to cancel your booking for you if you need assistance and may waive your late cancellation fee due to your circumstances. Also note that all patrons can cancel their class bookings online up to 15 minutes prior to class commencement.
Bookings Close
Online class bookings close 15 minutes prior to class commencement.
Our Customer Service team can manually book you in to class up to 5 minutes prior to class commencement.
I see that there are spots available in a class, but I’m unable to book online because it’s less than 15 minutes before the start time. Can I still join?
Yes! Our friendly reception team can assist with bookings up to 5 minutes before the class starts. Just visit our reception desk or give us a call for help.
It’s less than 5 minutes before the class begins; can I still book in?
Unfortunately, no. For safety reasons, we cannot accept last-minute bookings. This policy ensures that we have enough time to properly set up and check in all participants.
Have Questions or Need Help?
Feel free to reach out to us!
📞 Phone: (03) 9088 4600
📧 Email: info@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here