Direct debit guide for members

Overview

At Northcote Aquatic Recreation Centre (NARC), we offer a convenient direct debit option for managing your membership payments. This guide provides a detailed overview of how the direct debit process works, ensuring you have all the information needed to manage your payments smoothly.

How Direct Debits Work

1. Payment Schedule:
   Direct debits occur every two weeks (fortnightly) on Thursdays. This means your membership fees are automatically debited from your registered payment method every second Thursday.

2. Payment Methods:
   All membership types require a valid credit card or bank account to be registered on file. This ensures that your payments are processed automatically and on time.

3. Processing Time:
   The direct debit process typically takes 4 days to complete. During this time, we strongly discourage members from making manual payments to their account to avoid the risk of double payments.

Ensuring Successful Payment

To ensure that your direct debit is successful:

• Sufficient Funds:
  Please make sure that there are sufficient funds available in your account before the scheduled direct debit date. This helps to avoid any payment rejections and additional fees.

• Payment Method Update:
  Ensure your credit card or bank account details are up to date to prevent any issues with your payment.

Transaction Fees

• Credit Card and Bank Account Fees:
  Please note that there are transaction fees associated with both credit card and bank account payments. These fees are applied automatically during the direct debit process.
  Click here to view the current transaction fees. 

Payment Rejections

1. Rejection Fee:
   If your payment is rejected for any reason (e.g., insufficient funds, expired card), a $10 rejection fee will be applied to your account.

2. Account Balance Settlement:
   You have 4 days from the date of the direct debit to settle any outstanding balances. If the balance is not settled within this period, your access to the centre will be temporarily suspended until the payment is made.

Follow-Up Communication

If there is an outstanding balance on your account after the direct debit process:

1. Member Notification:
   NARC will contact you via email, phone, or SMS to remind you of the balance and to arrange for payment.

Direct Debit Calendar

To help you plan ahead, you can view our Direct Debit Calendar for the entire year. This calendar provides all the upcoming direct debit dates so you can ensure your account is always in good standing.

Click here to view the Direct Debit Calendar.

Important Notes

• Manual Payments:
  Refrain from making manual payments during the 4-day processing period to avoid the risk of double payments.

Need Assistance?

If you have any questions or need further assistance with your direct debit setup, please feel free to contact our friendly customer service team. We're here to help! 

📞 Phone: (03) 9088 4600
📧 Email: info@northcoteaquaticreccentre.com.au

🌐 Web Form: Submit an enquiry here

This guide is designed to help you navigate the direct debit process with ease. By understanding how the system works, you can ensure your membership payments are always up to date, allowing you to enjoy uninterrupted access to all that Northcote Aquatic Recreation Centre has to offer!