In need of pausing your learn to swim membership? ⏸️
We refer to this process as a membership “suspension” or “freeze” period.
Swim Bright members are entitled to up to 4-weeks of complimentary freeze (per calendar year). Freezes are available in minimum blocks of one-week periods.
Note that:
- You will not be able to use the Aquatic areas and its services while your Swim Bright membership is frozen.
- Swim Bright members are not eligible for freeze periods during their Cancellation Notice.
- A freeze period cannot be initiated whilst there is a negative balance on your account.
- No freeze period will be actioned retroactively.
- The maximum freeze time allowed for Swim Bright members is 4 weeks (per calendar year). There is no option to freeze beyond this period.
- Swim Bright members can receive an additional 6 weeks of freeze for medical reasons, if a medical certificate is provided with the required dates.
If you wish to suspend or “freeze” your Swim Bright membership, you may do so by contacting our aquatics team at:
📞 Phone: (03) 9088 4600
📧 Email: aquatics@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here