Your fitness journey evolves—and your membership should too! Whether you're leveling up to unlock new facilities or adjusting your plan to better fit your lifestyle, we’re here to make the transition as smooth as possible.
🔄 How to Change Your MembershipMaking a change is quick and easy. Just reach out to our friendly team using any of the options below:
In Person: Chat with us at Reception during your next visit.
Over the Phone: Give us a call and we’ll sort it out on the spot.
Via Email: Drop us a note with your details, and we’ll take care of the rest!
Quick Tip: When you reach out, just let us know your current membership and which plan you'd like to move to.
⏱️ When Do Changes Take Effect?To keep your billing straightforward, transparent, and completely hassle-free, our transition timelines are structured as follows:
Upgrades: Go into effect on the next business day, so you can start enjoying your new perks right away! 🚀
Downgrades: Take effect at the beginning of the next billing cycle. This ensures your current benefits remain active through your paid period and keeps your payments completely intact without any confusing pro-rata mix-ups.
📝 Important Note on Commitment PeriodsPlease keep in mind that anytime you process an upgrade or downgrade, a new 28-day commitment period resets on your account. Our team is always more than happy to walk you through this and discuss how it impacts your agreement before making any final changes!
🤝 Why We Process Changes PersonallyYou might wonder why membership changes require a quick chat with our team rather than a button online. We handle every upgrade and downgrade personally to guarantee your account is managed with care!
Speaking with a team member allows us to:
Eliminate friction by assigning the exact right membership tier to your account.
Set the ideal start date to align seamlessly with your billing cycle.
Ensure your payments and billing adjustments are calculated accurately.
Walk you through any new inclusions, perks, or conditions so you get the most out of your plan.
Keep your account error-free and up-to-date in PerfectGym!
📞 Contact & SupportReady to update your membership or have questions about your options? Reach out to us anytime:
📞 Phone: (03) 9088 4600
📧 Email: info@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here