Lost Property at NARC

We understand how frustrating it can be to misplace personal belongings. Our Lost Property process is designed to help reunite items with their owners while ensuring all items are stored safely and managed consistently.

🛅 Lost Property Collection

At the end of each day, our team collects lost property from across the centre, including the aquatic areas, change rooms, stadium spaces, and other public areas.

Items found in the Health Club are initially placed in a dedicated lost property container before being transferred to the main Lost Property area.

📍 Where is Lost Property Located?

Lost Property is located near the deep end of the 25m pool.

To help you find it easily, please refer to the location map (marked in red) and photo provided below.

🔒 Valuable Items

Valuable items such as wallets, keys, mobile phones, smart watches, jewellery, and other high-value belongings are not placed in the public Lost Property area.

These items are stored securely in our administration office. If you have misplaced a valuable item, please speak with a member of our team or visit reception for assistance.

🗓️ How Long Do We Keep Lost Property?

Lost Property items are retained for a maximum period of two (2) weeks.

After this period, unclaimed items are considered abandoned and may be donated, recycled, or disposed of appropriately.

📦 Our Lost Property Process

To assist patrons in locating recently misplaced items:

• Items collected each day are placed into baskets labelled with the day they were found.
• The following day, items are transferred into our "Last Chance" collection area.
• This process allows patrons multiple opportunities to locate and recover their belongings.
• At the end of the retention period, any unclaimed items are removed from Lost Property.

📝 Claiming Lost Property

When claiming an item, please provide as much detail as possible, including:

• Description of the item
• Colour, brand or identifying features
• Approximate date and location where it may have been lost

NARC reserves the right to request proof of ownership before returning any item to ensure belongings are returned to their rightful owner.

⚠️ A Reminder

While we make every effort to safeguard lost property, patrons are responsible for their personal belongings while visiting NARC. Secure lockers are available for use throughout the centre.