Please note that a 28-day cancellation notice is required for all Learn to Swim accounts. The cancellation notice period begins on the date you submit your membership cancellation form.
How to Cancel Your Membership:
To initiate the cancellation process, you may submit your notice through one of the following methods:
- Online: Complete the cancellation form on our website.
- In Person: Visit us at the centre and complete a Cancellation Form with a member of our Member Services team.
To proceed with your cancellation, please complete our: 👉 Swim Bright Cancellation Form
Important Notes:
- You will be responsible for any final payments of Membership Dues that fall within the 28-day cancellation period. These payments will be processed as usual.
- Please be aware that freeze requests are not permitted during the 28-day cancellation period, so plan accordingly.
- All outstanding balances must be settled before your cancellation request can be processed. Please ensure that any overdue payments are cleared.
Special Considerations:
- Cancellations due to non-attendance can be waived if the non-attendance period exceeds 28 days.
- If you provide a Medical Certificate indicating an illness or injury lasting longer than 6 weeks, an immediate cancellation can be applied.
What Happens Next?
Once your cancellation form is received, a member of our Aquatics team will confirm the details of your cancellation, including final payment dates and any other relevant information. We aim to make the process as smooth and hassle-free as possible.
Need Help?
If you require assistance with cancelling your account, please feel free to contact us:
📞 Phone: (03) 9088 4600
📧 Email: aquatics@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here