Swim lesson suspensions (membership freeze)

This category outlines the policies around swimming lesson breaks, including planned breaks and how they might affect your child’s swim schedule. It ensures that members are informed about the timing and procedures for taking breaks from lessons.
Aquatics
 

 

In need of pausing your learn to swim membership? ⏸️

We refer to this process as a membership “suspension” or “freeze” period.

Swim Bright members are entitled to up to 4-weeks of complimentary freeze (per calendar year). Freezes are available in minimum blocks of one-week periods.

Note that:

  • You will not be able to use the Aquatic areas and its services while your Swim Bright membership is frozen.
  • Swim Bright members are not eligible for freeze periods during their 28-day Cancellation Notice.
  • A freeze period cannot be initiated whilst there is a negative balance on your account.
  • No freeze period will be actioned retroactively.
  • The maximum freeze time allowed for Swim Bright members is 4 weeks (per calendar year). There is no option to freeze beyond this period.

If you wish to suspend or “freeze” your Swim Bright membership, you may do so by contacting our aquatics team at:

📞 Phone: (03) 9088 4600
📧 Email: aquatics@northcoteaquaticreccentre.com.au
🌐 Web Form: Submit an enquiry here

Related to:

membership freeze suspension period learn to swim suspension
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