Suspension periods (membership freezes)

In need of pausing your membership? ⏸️

We refer to this process as a membership “suspension” or “freeze” period . In the below guide, you can find details regarding Membership freezes then Learn to Swim freezes, 

For Memberships

All memberships with the exception of Swim Bright (Learn To Swim) are entitled to up to 12-weeks of membership freeze (per calendar year). All freezes are available in minimum blocks of one-week periods and a cost of $2.50 per week.

Note that:

• You will not be able to use the Facility and its services while your membership is frozen.
• Members are not eligible for freeze periods during their 28-day Cancellation Notice.
• A freeze period cannot be initiated whilst there is a negative balance on your account.
• No freeze period will be actioned retroactively (post-dated).

If you wish to suspend or “freeze” your membership, you may do so by:

1. Logging in to your client portal and setting up a freeze.
2. Submitting an online request through our website here.
3. Notifying us of your request in writing or by contacting a member of our Customer Service team.

Please contact us at info@northcoteaquaticreccentre.com.au or 03 9088 4600 for assistance with freezing your account ✉️.

Other Membership Terms:

• In the event of injury or incapacity, a medical suspension can be applied at no cost to the member for a set period of time. A medical certificate is required for medical suspensions. Northcote Aquatic and Recreation Centre reserves the right to reject any medical suspensions if deemed necessary.
• If your freeze period ends between direct debits payments, a pro-rata will be charged on the direct debit that occurs before your freeze ends. The pro-rata payment will include the amount of days from your freeze end through to the next direct debit period, charged at your normal daily membership rate.

For Swim Bright (Learn to Swim) Members

Swim Bright members are entitled to up to 4-weeks of complimentary freeze (per calendar year). Freezes are available in minimum blocks of one-week periods.

Note that:

• You will not be able to use the Aquatic areas and its services while your Swim Bright membership is frozen.
• Swim Bright members are not eligible for freeze periods during their 28-day Cancellation Notice.
• A freeze period cannot be initiated whilst there is a negative balance on your account.
• No freeze period will be actioned retroactively.
• The maximum freeze time allowed for Swim Bright members is 4 weeks (per calendar year).
• There is no option to freeze beyond this period.

If you wish to suspend or “freeze” your Swim Bright membership, you may do so by:

1. Submitting an online request through our website here.
2. Contacting our aquatics team at aquatics@northcoteaquaticreccentre.com.au or giving us a ring at 03 9088 4600.

Want to set up your membership freeze on our Client Portal?

💻 Option not available for Swim Bright members.

Please follow these steps:

1. Log in to Client Portal using your account email/password
2. In the member portal, go to > Contract details
3. Under contracts, go to your > Active contract
4. Then select > Freeze contract
5. Select the appropriate freeze option (free/paid)
6. Select a freeze start date, end date
7. Confirm reason for freeze using the dropdown menu
8. Select > Confirm

Once you have completed the following steps, a confirmation message will be sent to the email address on your account to confirm the freeze period you’ve set up.

Have questions or need help?  

Contact Us

📞 Phone: (03) 9088 4600
📧 Email: info@northcoteaquaticreccentre.com.au

🌐 Web Form: Submit an enquiry here